Delivery & Returns

HOW OUR DELIVERIES WORK 

We dispatch orders from Monday to Friday – five days a week. Orders placed before midday are dispatched on the same day. All  orders placed after midday are dispatched the following day.

We can't deliver to PO Box addresses.

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UK STANDARD: ROYAL MAIL 2ND CLASS OR STANDARD PARCELS

If you place your order before midday on weekdays it will be dispatched the same day and it will normally arrive in 3-5 working days.

Orders placed after midday will be dispatched the following morning, and orders place over the weekend will be dispatched on the Monday. In case of a delayed delivery please contact us quoting your name, order number and full address and we will look straight into it for you.

Delivery prices are dependent product size and are broken down as follows and will be automatically calculated at checkout:

  • Standard Shipping: £4.95
  • Small Item Shipping (Orders under £10): £3.50
  • Large Item Shipping: £10.50 – approx. 1-2 day delivery via Parcelforce Couriers

    EXPRESS DELIVERY: 1-2 DAY - £6.95
    Need your order quickly, select our 1-2 day delivery option.
    All large items are sent via 1-2 day delivery using our Parcelforce Couriers.

    DELIVERED WHEN YOU’RE NOT AT HOME?

    The carrier we use will leave you a card letting you know that a delivery has been attempted. The card should have detailed instructions informing you on how to obtain your parcel. You will have 7 days from the date of attempted delivery to rearrange delivery, after this date items will automatically be returned to us. If the item is returned to us in this way, we will need to charge again for postage before sending the item out again. We will contact you first. To avoid delays in delivering your parcel, we recommend having your item shipped to your daytime address (for example, your work address).

    OVERSEAS POSTAGE – EUROPE & REST OF WORLD

    We use Royal Mail Airmail for all orders out with the UK. Postage costs are calculated manually so please contact us for shipping times and prices.

    We deliver to most major worldwide countries

    UK, USA, Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Mexico, Morocco, Netherlands, New Zealand, Norway, Poland, Portugal, Russian Federation, Saudi Arabia,  Slovakia, South Africa, Spain, Sweden, Switzerland, Turkey, Tunisia, Ukraine, United Arab Emirates.

    RETURNS TO QUINCE

    We hope that you love your purchase, but if for any reason it’s not right, please don’t hesitate to send it back to the address below for either a refund or exchange within 14 working days of delivery. Returned items should be adequately insured during the return journey with proof of postage, Royal Mail Recorded or Special Delivery.

    Return Address – Quince Living, HeatWorks House, Ruthvenfield Road, Perth. PH1 3EE

    Please ensure that your unwanted product is in its original packaging and in resalable condition. Along with your product please fill in the returns form and include in this in your parcel.

    On the rare occasion that your product is faulty please send your item back for a full refund including delivery costs.

    Lost your returns form, email us at hello@quinceliving.co.uk to have a PDF copy sent.

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